Eligibility for Returns: We accept returns for artificial flowers that meet the following criteria:
The artificial flowers are in their original condition, undamaged, and unused.
All original packaging, tags, and accessories are included with the returned item.
The return request is made within 7 days from the date of delivery.
Return Process: To initiate a return, customers must follow these steps:
Contact our customer support team at [contact details] to inform us about the return request.
Provide the order number, product details, and reason for the return.
Wait for our customer support team to provide instructions on how to proceed with the return.
Return Shipping: Customers are responsible for the shipping costs associated with the return, unless the return is due to a defect or an error on our part. We recommend using a trackable shipping method to ensure that the returned product reaches us safely.
Inspection and Refunds: Once we receive the returned artificial flowers, our team will inspect them to ensure they meet the eligibility criteria mentioned in point 1. If the return is approved, we will process the refund within [number of days] of receiving the returned product. The refund will be issued using the original payment method, unless otherwise agreed upon.
Non-Returnable Items: For hygiene and quality reasons, certain artificial flower items may be non-returnable, including but not limited to:
Artificial flower arrangements that have been customized or personalized.
Artificial flowers that have been damaged, altered, or tampered with by the customer.
Damaged or Defective Products: If the returned artificial flowers are damaged during shipping or are found to be defective, please contact our customer support team immediately. We will arrange for a replacement or refund, including any shipping costs incurred.
Customer Support: Our customer support team is available to assist you with any return-related inquiries or concerns specific to artificial flowers. Please contact us for any assistance you may require.
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